Three documented cases at Levi's Stadium show StubHub fulfillment failures during the 2026 World Cup — cancellations, seat reassignments, and families locked out after paying thousands. California's AG has opened an inquiry.

Pete Ingram-Cauchi, a retired Silicon Valley tech executive, paid $5,400 for six StubHub tickets to the July 1 World Cup match at Levi's Stadium. His family arrived in full U.S. gear, took selfies outside the gates — and never got in. StubHub had delivered two of the six tickets before kickoff. When Ingram-Cauchi refused to surrender those two in exchange for the remaining four, the platform issued a refund and the family went home.

"We got absolutely burned," he told KRON4. "We were taking photos outside the stadium, taking selfies in all of our gear to support the U.S.A., and then we couldn't get into the game." He alleged a deliberate withhold: "My belief is that they probably got some higher offers, and they never actually secured the tickets. They treated us in a very, very scammy way."

His account is one of several documented StubHub fulfillment failures at Levi's Stadium during the 2026 World Cup knockout rounds.

ABC7 News reported that Sanjay Kalra, another Bay Area fan, purchased five tickets months before the same July 1 match. Days before kickoff, his seller cancelled. Replacement tickets had risen to roughly ten times his original purchase price. "By that time — ticket prices had jumped 10 times — so even if I get the money back there's no way I can afford to buy replacement tickets," Kalra told the station. He eventually received seats, but only after ABC7 contacted StubHub on his behalf — a resolution that required media pressure rather than platform process.

NBC Bay Area reported a third case: Laura Molina was reassigned from row 1 to row 24 without warning and told by StubHub the change constituted an "upgrade." Under the platform's terms, the seller's delivery defines the seat; the buyer's expectation does not.

StubHub's on-record response has been procedural. A spokesperson told KRON4 that the company's FanProtect Guarantee "provides replacement tickets or a full refund" when fulfillment problems arise. The Ingram-Cauchis received a refund. They did not see the match.

California Attorney General Rob Bonta is now examining whether FIFA's ticketing practices violated state consumer protection law. KQED reported that his office is looking specifically at mismatches between purchased and assigned seat categories. "We want to learn more from FIFA in order to assess whether what was done was lawful or not," Bonta told KQED. No findings or enforcement actions have been made public. Neither FIFA nor StubHub has issued a broader statement addressing the documented pattern of Bay Area fulfillment failures.